CANCELLING AN ORDER
SWATshop aim to get your goods to you as soon as possible so start creating your order often within hours – this means that unfortunately it is not always possible to cancel your order.
Expenses are incurred once an order is placed which may include ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges.
If an order is cancelled once placed, SWATshop reserves the right to charge for restocking costs and any other expenses incurred between the time your payment was received and the cancellation request was received.
RETURNS & REFUNDS
SWATshop want you to love their products so their aim is 100% customer satisfaction. If you are unhappy with your order please contact us via our contact page in the first instance so that we can see what can be done to turn your frown upside down!
Personalised / Customised / Bespoke Products
SWATshop unfortunately can not accept returns or offer refunds on personalised, customised or Bespoke goods unless we have made a mistake or item is faulty. This is in accordance with the Distance Selling Regulations Act 2000 which does not apply to “personalised good or goods made to a consumer’s specification”
If we’ve made a mistake, you should contact us via our contact page with details of the mistake and return the item to us within 14 days for investigation. Please also indicate whether you would like a replacement or a refund.
If the item is faulty you should return it to us via our contact page within 14 days for investigation with details of fault and return the item to us within 14 days for investigation. Please also indicate whether you would like a replacement or a refund.
Please ensure the packing slip has been completed and included with the return. If no packing slip has been provided, please contact us and we will email you one.
Items should be returned to the return address below.
Shipping costs will be paid by us for faulty / incorrect orders. Please contact us for a postage label.
Sale Items
Sale items are not eligible for refunds – only full priced items.
Standard Products
Part of the SWATshop 100% customer satisfaction goal is to offer a refund on standard products if you’ve simply changed your mind.
Items should be received back to us within 14 days of when the item was ordered. Items received back after 14 days will no longer be eligible for a refund. Please ensure the completed packing slip is returned with the item(s). If no packing slip was enclosed, please contact us and we will email you one.
You are responsible for paying shipping costs to return your item – shipping costs are non-refundable for unwanted / unsuitable goods. You are advised to use a trackable postal service when returning goods.
The product must be in exactly the same condition that you receive it and undamaged in any way, with all tags attached and intact. You are advised to not wear make up, deodorant or strong scents when trying on clothes.
After your item is received, it will need to be inspected by our Quality Control Team to ensure it is in resaleable condition with all tags attached and intact. If the product is received back damaged, soiled in any way or any tags removed you will not be eligible for a refund.
Once our Quality Control Team have confirmed the goods are in resaleable condition with all tags attached and intact, your refund will then be processed. The money will be refunded to the original payment method used for the purchase. Refunds will not include any original shipping costs shown on your receipt/invoice.
Credit/Debit card payments may take 5 to 10 business days to show up on your card statement.
If anything is unclear or you have more questions, please feel free to contact us via our contact page.
Returns Address
All items should be returned to the address below. Please ensure the packing slip is completed and returned with the item to prevent any delay with dealing with your refund.
RETURNS DEPT,
SWATshop HEAD OFFICE
27 Bridlington Road,
London
N9 7RJ
